Frequently asked questions about internet telephony

It allows you to use internet to make and receives calls as you would with your historical phone provider. It uses the Internet and data networks to send and receive calls and faxes. Because it uses your existing high-speed Internet connection, it offers great savings on long distance and international calls.

CY.TALK is a local and long distance calling service that uses the latest technology to combine voice and internet networks to provide quality, reliable and cost-effective inbound and outbound long distance calling solutions. You can use your regular phone connected to a telephone adapter, and IP phones well as a cell phone (provided it has internet connection support).

A Caller ID is the number the party receiving a call see displayed on it's phone.

Individuals and corporations with moderate to large long distance or international call usage can enjoy significant savings. In some countries where the telecommunications business is still under state monopoly the monthly bill can be divided by 20.

Yes. You will need to prove to us that you own the number you want displayed. When you subscribe to a Phone Number you will have the choice to display that number.

No. We do no support soft phones, you can only use our service with the telephone equipment purchased from our online store.

No. Calling from CY.TALK, you can connect to parties that use any telephone technology (mobile, landline, satellite ...) Calls to regular phones are charged on a per minute basis while those to other CY.TALK users are free.

No. If you are using a device that works without a computer such as an IP phone or a telephone adapter, calls will be directed to that device; unanswered calls will be directed to the rules you set in your call management feature, you can have a maximum of four numbers set to ring one after the other. And if after that you still didn't answer, your call will be sent to your Voicemail.
Yes. If you are using a Softphone, your computer and the Softphone must be running in order to receive calls. If your computer is not on or you are unavailable, the call will be directed to your Voicemail.

Yes, CY.TALK provides you with complete portability. You can use CY.TALK from anywhere in the world just by plugging your phone anywhere. All you need is a high speed internet access.

No. The CY.TALK service routes your incoming and outgoing voice calls right alongside the data being sent to or from your computer. Thus, you can make and receive calls while you use your computer to access the Internet. CY.TALK uses advanced audio compression techniques to minimize the data traffic caused by voice calls and maximize the bandwidth available for your other Internet traffic.

An CY.TALK IP Number is generated when you subscribe to CY.TALK’s services. That number is associated with your user and uniquely identifies the subscriber. Other CY.TALK subscribers can call you on that number and you can call other member on their user number. They are only accessible from within CY.TALK. Not to be confused with a Phone Number.

No. Your CY.TALK number allows you to receive calls only from within CY.TALK. To be able to receive calls form historical phone operators you will need to subscribe to a Phone Number. You can choose from a list of cities from about 50 countries.

It is a pin number that allows you to credit your CY.TALK user with money. Top up vouchers can be bought from our resellers.

Go to www.cytalk.com and sign in. Select the Phone Number page, click on the release button near the number you want to release, and click on the Release Number button corresponding to the Public Service Number that you wish to cancel. You subscription will be active till the end of month.

Yes. As long as you subscription fees are acquitted, and provided that no new laws from the countries of your subscription prevent us from giving you the service, the number is yours.

Both DSL and cable modems provide sufficient bandwidth to support the CY.TALK service.

No, you do not need a static IP address to enjoy the advantages of CY.TALK. CY.TALK is designed to work in a dynamic address (DHCP) environment, such as that available with most home and office gateway routers.

No, there is no term-commitment. You may cancel your service at any time.

Dial 00 + country code + number. Example 00 41 xx xxx xx xx or 00 33 1 xx xx xx xx.

You'll find the quality is as good, if not better! Because signals are transmitted and received digitally over the Internet, the quality may very well exceed what you're currently getting.

CY.TALK is a worldwide service. You can subscribe for it and use it from any place connected to the Internet.

No.

Three months

By credit card and vouchers. You can credit your user form the "Add Credit" page. The services use "prepaid" plan model of payment.

Once you sign in to the CY.TALK web site, you can manage your profile, calls, reports, billing and caller ids.

The best way to get your question answered or problem solved is to email us at . You can also send us a message directly from the web site using our contact us page. If you want to make a suggestion about improving our services or share your ideas send us a feature request.

Phone Numbers are divided into four categories. They represent how ‘nice’ and easily recognizable each number is. The more noble the material the ‘nicer’ is the number. Choosing an easily recognizable number for your organization or yourself is a marketing tool. It eases the communication by making you more visible, enhancing your image and gives confidence to your customers.
Standard: just a simple number
Silver: a couple or three digits are the same or in a short sequence
Gold: a nice sequence or many digits are the same, very easy to remember
Diamond: Rare and exceptional numbers

A CY.TALK line without a Phone Number can make calls to the world and can only receive calls from other CY.TALK members and not from the outside world.
Having a Phone Number gives you the ability to receive calls from any telephone network (mobile, land line, satellite..).
It adds value not only to you but to your partners, family or just about any parties that call you.
A simple example: you are a company based in France and it sends a salesmen to China. The French office can subscribe to a Chinese Phone Number allowing its salesmen to call the French office on this number at the cost of a local Chinese call, thus removing company expenses for international calls.
You can activate consecutive call forwarding to up to four different numbers.
Choose a number from XX cities in YY countries.

You have a choice of different subscription periods, and the longer the chosen period is the more discount you will have.
24 months - 15% discount
12 months - 8% discount
6 month - 5% discount
3 months - 0% .
You can increase the subscription time when you decide. To decrease it you will need to wait to the end of your current subscription period. The recurring fees are fully due one week before the start of each month. After the first three months, you can cancel when you please. In case you cancel during an ongoing subscription period the Phone Number will be valid until the end of that subscription period.
Rates and conditions for the Phone Numbers may change at any time.
To never miss a call, configure your Call Management as well as your Voicemail. Rates and conditions for the Phone Numbers may change at any time (see terms and conditions).

Monthly fee on your CY.TALK phone number depends on the subscription period that you choose: the longer is the subscription period the lower is the monthly fee.

This happens, when your phone looses the phone service, due to internet problems. Simple resolution is to start by rebooting the phone. If still you do not have the service, run the connection test and inform your network administrator of the result.

Yes. Sending SMS is very easy, just type your text or paste it, you can send an SMS with as many characters as you want, we will just create a multi-part message. You can send it to as many people as you want in one time, just enter the numbers separated by coma.

Yes. You can call only Swiss 08xx toll-free numbers.

No. Calls to 09XX numbers are not available with CY.TALK.